This is a listing for a CUSTOM ORDER. I LOVE custom orders and I work closely with the customer through the process to ensure customer satisfaction. Because each custom order is unique, pricing is dependent upon the final item. This is due to materials cost, and labor involved in creating the item. The base price for each custom item is $25.00, this is the deposit and is NON-REFUNDABLE. When the final price of the item is in excess of $25 I will set up a custom listing where you will be required to pay the difference before I begin the process. I complete custom orders ahead of stocking the shop, however, the length of time required to complete the item depends upon the items needed and whether or not I need to special order supplies. In all cases I maintain open lines of communication and once I have verified that I have the necessary supplies to complete your heart's desire I will contact you with a ship date.
I currently accept all forms of Etsy supported payment options. I do not currently accept check/cash/money orders, however, under special circumstances I may make exceptions. Please convo me if you need/or would like to arrange a special payment.
Shipping from United States
I take care of each facet of this shop, including packaging and shipping items. I generally ship items in 1-3 business days from the order date unless otherwise specified. However, my turnaround time for shipping is usually the next business day if not the same day order is completed. Unless otherwise requested, I ship via USPS, and will provide tracking information. Items are sent via standard first class mail and are sent directly from the post office.
If requested orders can be shipped via other means, expedited and with extra insurance. These however are considered upgrade options and there will be a charge for them to cover my additional expense. If this is something that you need, please include it in the "notes" section of your order and I will be in contact with you to make arrangements to accommodate your request.
I take special care of how my items are packaged and shipped. It is my responsibility to make sure that I take all reasonable measures to ensure items reach you in excellent condition. I firmly believe it is the sellers responsibility to make sure you receive your items. As such I take all reasonable measures to guarantee this. I ship to the address as it is provided to me and I make every effort to address items correctly.
I also sell internationally. Customers outside the United States are responsible for any additional / customs fees. International orders are shipped by the United States Postal Service, First Class. As such, I cannot guarantee tracking information once the item has left the USA. Please give these items some extra time to arrive. For specific questions regarding International orders, please contact me.
I personally guarantee the quality and workmanship of each of my designs. ALL items are handmade by me. The ONLY thing that I do not create by hand personally is the raw materials used (beads, wire...........) Due to this, some items will need a little more TLC (some stones will be inherently more fragile, require a smaller wire...) and if so I will clearly state that in the description. Aside from that, each piece is made to withstand life and normal wear and tear. They are durable!
I accept returns for a refund up to 30 CALENDAR DAYS from the received by date (this is the date that shows as delivered on tracking info) on STOCKED items. Items MUST be returned in original condition. Once the item is received by me and verified to be in original condition, I will begin to process the return and subsequent refund. The refund will be in the full amount MINUS $10. This is to cover my fees such as shipping, fees due to etsy.com.
If your transaction and/or item fall into the "special circumstance" area, please convo me to cooperatively resolve the situation. I understand that life happens, everyone is human and sometimes things happen. I promise I will work to resolve what I can and will make the best of the situation. Just remember that I too and human.
******CUSTOM ORDERS******* FALL INTO THE CATEGORY OF "SPECIAL CIRCUMSTANCES!
Please understand that this refund policy is very generous, you are more than welcome to check out other Etsy sellers and retailers return/refund policies. I reserve the right to amend this policy on a case by case basis should the situation warrant it. This is to protect my rights as the seller and your rights to quality customer service.
I am easy to work with and genuinely care about happy customers. I will work to do whatever I can to make the situation right. Please, before leaving negative feedback, contact me and we will positively and collaboratively work to resolve the situation.
I am a member of Self Representing Artist - Jewelry Designer (SRAJD), my artist number is 4008. This means that all of my designs are my own and the product of many countless hours of hard work. I take great pride in my creations and each item has been made with love, care, and an unequaled attention to detail.
I take inspiration from everywhere and everything. Whatever it is that inspires me I ALWAYS MAKE IT MY OWN. As such, I understand the creative process and if my work has in some way inspired you, great! However, I do respectfully request that you DO NOT duplicate my designs, but if you do, please remember to credit me as the source. Also, please do not represent my pieces as your own. That just isn't very nice, nor is it ethical. And remember...
Karma can be either your best friend or it will at least complicate things in a most unpleasant way.
I reserve the right to terminate a sale at any point in the process when dealing with abusive customers and resolve the order as I feel is appropriate.
I am human! I make mistakes just like everyone else. If I have made an error I promise it was entirely unintentional. BEFORE leaving negative feedback I beg you to please convo me and I will work to fix the problem. Also, please be nice, I genuinely enjoy what I do and would like to keep it that way.